Return Policy for Chronobobs Watches

At Chronobobs Watches, we are committed to ensuring your complete satisfaction with every purchase. This Return Policy is designed to meet Google Merchant requirements and provide you with clear guidelines should you need to return any of our products.

1. Eligibility for Returns

  • Return Window: You may request a return within 30 days of the original purchase date.
  • Condition: Items must be returned in their original condition, unworn, unused, and with all original packaging, tags, and accessories intact. Items that do not meet these conditions may be subject to a restocking fee or may not be eligible for a full refund.
  • Non-Returnable Items: Customized or personalized products are non-returnable unless they arrive damaged or defective.

2. Return Process

  • Step 1 – Contact Customer Service: To initiate a return, please email our Customer Service team at support@chronobobswatches.com or call us at [your contact number]. Please provide your order number, details of the product you wish to return, and the reason for the return.
  • Step 2 – Return Authorization: Once your return request is received, our team will review your case and issue a Return Merchandise Authorization (RMA) number if the item qualifies for a return. Instructions for returning the item, including the return address, will be provided at this time.
  • Step 3 – Pack and Ship: Please securely pack the item with its original packaging and include a copy of the return authorization. We recommend using a trackable shipping service to ensure that the item is returned safely.

3. Refunds and Exchanges

  • Inspection and Approval: Once we receive your returned item, it will be inspected to confirm it meets our return criteria. If approved, we will process your refund or exchange.
  • Refund Process: Refunds will be issued to the original method of payment within 3-5 business days after approval. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part.
  • Exchanges: If you prefer an exchange, please specify the desired replacement product when contacting our Customer Service team. Exchanges are subject to product availability.

4. Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., defective or incorrect product), the cost of return shipping will be the responsibility of the customer.
  • International Returns: For international orders, please contact Customer Service for specific instructions regarding return shipping costs and procedures.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@chronobobswatches.com with your order details and supporting evidence (photos or videos). We will work with you to resolve the issue promptly by offering a replacement, repair, or refund.

6. Contact Information

For any questions or concerns regarding our return policy, please contact our Customer Service team at:

At Chronobobs Watches, we value your trust and aim to provide a hassle-free return experience. For more information on our products and exclusive offers, please visit our website at Chronobobs Watches.